Refund & Return Policy

Effective Date: May 1, 2026

At Stroude Research, we are committed to providing high-quality research materials that meet stringent standards for purity, consistency, and integrity. Because our products are intended exclusively for laboratory and research use and are highly sensitive in nature, we enforce a strict no-refund and no-return policy.

All Sales Are Final

We do not issue refunds or accept returns for any reason, including but not limited to:

Ordering the wrong item
Change of mind
Misuse or mishandling of products
Issues arising after the product has been opened or used

This policy ensures that every customer receives uncompromised, controlled-quality research materials.

Damaged, Defective, or Incorrect Orders

If your shipment arrives damaged, defective, or you receive the wrong product, you must notify us within 48 hours of delivery at:

support@strouderesearch.com

Please include:

A detailed explanation of the issue
Clear photos of the product and packaging
Your order number

Our support team will review your case and determine whether the order qualifies for a replacement.

Refund Exceptions

Refunds may be considered only in rare cases, such as:

The order was not delivered due to an error on our part
A replacement is not possible, and the issue was reported within the 48-hour timeframe

We do not refund or replace any items that:

Have been opened, tampered with, or used
Are returned without prior authorization
Were damaged due to customer handling

Need Assistance?

For any questions or concerns regarding your order, please contact our support team:

support@strouderesearch.com

You can also reach us through our Contact page.